Removing complexity is one of the most important ways the Retail Support Centre can help our store colleagues. One of the most common issues we’ve heard from colleagues is that our fresh reduction process wasn’t working.
Colleagues told us our reductions matrix was too complicated and the timing was not right. Having different processes for long life and short life products adds complexity and can lead to products being missed and ‘out of code’ products being left. We were reducing too many products which is time consuming and damages customer perception about the quality of our food.
We’ve listened to colleagues, and to enable stores to focus on serving our customers at our busy times, we’ve made fresh reductions process a lot simpler. We’ve changed the frequency of the checks, and the exceptions. We’ve also empowered colleagues to choose the best time to complete first reductions for their store, and to override the iRTC system where they may have store-specific challenges which need to be taken into account.
When we trialed the new process, we had some really positive feedback from colleagues. But we also learnt a lot too. We’ve learned that following the new process exactly (as it’s written) is the key to saving time and reducing waste. But how have our colleague found the new process? We spoke to a few of our store colleagues to find out how the new process has impacted their stores….
“The new process is much better as it give us more time to get it right. Because we have until 10am on the product date it allows us to be more flexible. If something unexpected happens like a late delivery, it means we can pick up the process the following morning. It’s helped eased pressure on the late jobs which has really reduced stress in store”
Gina, Petrol Harrogate Rd
“The new process is really much simpler and easier for us”
Ifte, Southwark Mill street
“It’s working really well, I didn’t think it would as our store previously had high level of waste, but since the new system was introduced our waste has been much better, our split has improved to 80/20…….Its so much simpler now that we use the same rule for both long and short life products, and we’ve found the system is giving a much better price on the first reduction”
Tammy, Alnwick Bondgate
But we aren’t taking our foot off the gas – We’ll continue too look at how the process can be improved – We’ll be using data from the new process to improve the suggested prices generated by iRTC which will help products sell through at the first reduction. We’ll soon have simpler reporting to help us improve our range and waste, and we’ll be looking at introducing improvements to our ambient reduction process later in 2018.