Hi, I’m Andy and I’m the Solution Lead on the tablet project. I was part of the team that designed and implemented those shiny new tablets (that are hopefully all fully working and being used by everyone in your stores). It was my job to make the things people wanted possible and politely tell them when it wasn’t. I am sure you have had the sales pitch and the use cases, the testimonials and the straplines, but I just wanted to give you all a bit of my own view from Retail IT on what we were thinking about as we worked with the Leading the Way team to drag our IT kit into the modern era.
Full disclosure: when I first started working on this project a year ago, I didn’t see the point, being a natural cynic and ironically fairly stuck in my ways when it comes to change, my instinct was that we were simply putting in technology for technology’s sake. Our first prototype didn’t bring much to the table, despite being designed to take you away from it! What changed my mind was getting to see what we had in the pipeline. When I got to work with the first set of Store Managers, heard the things they wanted, and realised that over the next few years with IT and RSC working together we could deliver everything they want, I was finally sold. Trust me when I say that twelve months goes a lot quicker when you believe in what you are working on, and I am extremely proud to have been involved in bringing you your store tablet. Our project team have built the platform we need to deliver the future to you in the palm of your hands (or over the shoulder with the strap – don’t knock it until you’ve tried it for a day).
Modern ways of working need modern tools, and we have some pretty cool tools coming your way in the next few years. I think it’s fair to say even the most tech-averse amongst us (you know who you are) are ducks in water with a tablet or phone. My four year old daughter can use it (don’t tell anyone she has one, though) but no matter how much I try to teach her to log into Incontrol – she just doesn’t get it (might be best we don’t tell anyone she has a back office server, either).
To the cynics out there – like I was – you may see this device and think about the things that it does not do, but this is just the start – think about the things it can and will do with your help. I am a big fan of crowdsourcing, which is why one of the first things I put on the dashboard was the “your ideas” link. Let people know what you think – you can keep the positivity for twitter if you want – just help us to make it an even better product for you all to use.