Approaching Risk Collaboratively

Risk Team

For the Food Risk Team, keeping our stores safe for our colleagues and customers is our number one priority, and through 2018 we will be taking a more collaborative approach to look at how we can improve store operations.

A New Approach

The food business has invested a great deal to re-invigorate our approach to risk, and key to this is establishing a dedicated Food Risk team within the Retail Support Centre. For a long time Risk has been a Group function, but we believe that stores deserve a front line risk support team who are in touch and engaged with our food stores, and can act as a first-line support.

Bringing in Experience

The new team brings together experienced risk colleagues into the Food support centre to support stores. Our team of 24 Food Risk Support Officers (FRSOs) will bring with them a huge amount of experience and working within food they will be closely aligned to our stores with one clear objective – to make our stores safer for colleagues and customers.

What Stores will see

From 4th February the FRSOs will be embarking on a series of operational assessments which will run through 2018. But where previous audits have been focused on spot-checks and reactively supporting stores after incidents, our new approach will be more collaborative. For each assessment, the team will be spending around 6 hours in your store – looking at all elements of store operations and operational compliance. We’ll be looking at processes that we have never reviewed before, and by spending more time in stores and speaking first-hand to colleagues and store teams we will have a great opportunity to identify where processes aren’t working, and to speak to colleagues on the front line to get their insight on how things can be improved and simplified.

Benefits for stores

This is also a great opportunity for our store colleagues to speak to the team and give your feedback and insight on how we can improve things. We will be using the data and insight we gather during the assessments to feed in to the Retail Support Centre to drive the changes, improvements and opportunities that will make your stores simpler and safer for colleagues, customers and members.  The Team are really excited about this can’t wait to get out to meet you.