What happens after ‘submit’?


The first 6 weeks of 2018 have already seen over 160 ideas and suggestions come in from colleagues around the business, but what happens to these ideas once they land with the Colleague Insight team?

Our first step is to add them to our growing database of ideas, where we categorise all incoming submissions by what area of the business they align to and what type of idea they are. The overwhelming majority of submissions we get are about topics that various teams in the RSC are already working on fixing, with projects that are either just getting started or well under way. When we get an idea that relates to this, our first step is to engage with project manager and offer them the feedback; they’re the subject matter expert and they’ll know how best to quantify what’s come in.

Sometimes, we’ll take a little longer in getting some feedback across to the teams here, but that’s because we want to present a full picture of what’s being said. If one colleague has suggested that a plan should be done in a certain way, but then 3 other colleagues suggest it should be done in a different way, we need to report that fairly.

One example we had last year involved two colleagues from different parts of the country who, in the space of a week, suggested completely opposite and opposing solutions to an ISB-related issue. So for us, getting it right can sometimes be tricky.


Alternatively, we often get a lot of feedback all saying the same thing; that happened only recently with the publication of the Q1 Rhythm and Routine book. We got a lot of feedback in a short amount of time from people all saying they missed having the financial information pages, so from Q2, this will return.

A recent innovation from the Colleague Insight team has seen us use hackathons to not only gather suggestions, but work through solutions together. Our first one last November proved successful, so we’ll be hosting our next one in Manchester on March 22nd. If you’d like to get involved, leave a comment and an email address and we’ll get back to you.